1. Data we collect
Account info (name, email, company), content from conversations processed through Keebai, operational metadata (latency, timestamps, channel) and technical data required to operate the service (IP, user-agent, audit logs).
2. How we use your data
To operate and improve the service, train private models exclusive to your account, provide support and meet legal obligations. We never use your data to train public models and never share it with third parties for advertising.
3. Subprocessors
We host infrastructure on Amazon Web Services (AWS) in the region your contract specifies. Language model providers operate under data processing agreements (DPAs) with zero retention. Full subprocessor list available upon request.
4. Retention
We keep conversation data while your account is active and for the period you define (default: 12 months). On cancellation we delete your data within 30 days unless a longer legal retention applies.
5. Your rights
Access, rectification, portability and deletion. Email privacy@keebai.com and we reply within 30 days. If you're an end customer, contact the business operating Keebai directly.
6. Contact
Questions about this policy: privacy@keebai.com. Security incidents: security@keebai.com.